“I have had the pleasure of working with Jeffrey during the past year. During this time Jeff has not only carried his own organization through two major OD projects at Nokia, but he has also very successfully supported the Nokia APAC business teams to transform into the next gear. In conjunction with the change, he has implemented a new Nokia value proposition and leadership frame to accelerate the business capability to meet the ever increasing requirements of the APAC business landscape”.

“Jeff is widely recognized for his ability to combine a deep theoretical development concept with an action based storyboard. This connection resonates extremely well with the senior level management teams, and brings tangible results across the diverse Nokia teams.”

Director, HRD, Nokia
 

“Jeffrey is so exemplary of a skillful coach. Although he is a deep and analytical thinker capable of innovative solutions, he does not attempt to tell you what to do or solve it when you present him your problem. He is a great listener, asks difficult questions, helps you to clarify your thoughts and objectives and in the entire process; helped you solve your problems.

My personal experience is that the conversations with Jeffrey has been enlightening, and each time, I felt I have been coached without even knowing that he has coached me.”

CEO, ServiceWorks Pte Ltd

 

Jeffrey is the word of wisdom when it comes to career and managing life’s situations. He is approachable, and non-intrusively pushy to do what is necessary to get out of life’s frequent bumps. Won’t know how I’d manage challenges without his clear and simple direction. A fantastic coach and HR practitioner.

Chief Marketing Officer, CFLD International

 

Spending two hours with Jeff recently was the best decision I have made in a long time. At the time, I was feeling unsettled at work but could not pinpoint the underlying reasons. With his deep listening and questioning skills, Jeff was able to peel the layers that were my confused mind and provided clarity to my thinking. He also helped me see my situation from a different angle, one that gave me hope because I had some influence over the outcome. I remembered walking away from that conversation highly energized.

FVP, Strategic HR, United Overseas Bank

 

Initially, I thought it is going to be another boring training program that I need to attend 4 sessions. However, my views and perception changed immediately within 2 hours and during the very first session of Jeff's training program. Jeff demonstrated a high degree of energy and effort in getting the most out of all of us from the training program. He offered insightful comments and practical tools that helped me to improve my managerial effectiveness on the job.

Client Technical Services & Implementation Manager, United Overseas Bank

 

“Jeff's coaching skills are great; he's a good listener, he's asks the right questions and he will follow up on agreements and actions. The coaching sessions have been very valuable to me; Jeff supported me in making significant progress on my personal development plan and become successful in my new role. I have left the sessions with a better understanding of my own situation and clear actions on how to move forward. My personal experience and interactions with Jeff have been very positive, constructive and worthwhile. I definitely recommend Jeff as a coach to anyone who is looking for guidance in or development of their career!”

Service Relationship Manager, BT

 

“… having the correct approach to thoroughly understand our customer handling processes and the performance goals that are set for the team.  Finally a step by step approach to address the setting of standards, training the call agents, monitoring call agents and coaching them to achieve results … his dedication, professionalism to his customers and service training experience has resulted in the success of this program”.

S.E.A. Customer Care Centre, Hewlett Packard

 

 “Feedback from our trainees was very positive.  The classes being of a mixed audience from senior executives to junior staff, the greatest challenge was in being able to relate in a common language to all and break barriers to forge unity.  Jeffrey was more than up to the task.  He inspired with his passion and optimism.  His delivery was peppered with interesting anecdotes to give lucid body to learning points.  He has humour and the ability to give the perspective of the average man-in-the street so that lessons take on a practical form”.

Head, Human Resource & Administration, RHB Bank Berhad

 

 “Jeff is a very professional OD expertise with strong customer service sense.  He has been a very good partner / coach and supporter of my In Business Human Resources team to provide various interventions to strategically support the business.  Jeff has been a very important person to bring professional OD experience into the team by involving global project implementation in China”.

Director HR Greater China, GTSS, Motorola

 

“We were particularly impressed by the way Jeffrey facilitated the team participants.  Particularly noted was his well-honed listening skills and his ability to convey the key messages across without losing the essence of it.  Notably, Jeffrey was one of those few trainers that is highly attuned to understanding the philosophy of our internal workings and from that standpoint markedly puts him in the league of a very professional and successful trainer”.

HR Manager, Becton Dickinson Medical